Managing Event Vendors: Communication Guide

The Vendor Relationship

Your vendors are partners, not just service providers. Clear communication from the start prevents misunderstandings and last-minute surprises.

Before Booking

• Get at least 3 quotes for each service.
• Check references from recent events (within 6 months).
• Read contracts carefully — note cancellation policies, overtime rates, and setup/teardown windows.
• Confirm insurance coverage and liability limits.

Communication Timeline

Booking: Detailed scope of work, pricing, and timeline.

6 weeks before: Confirm details, share floor plan, discuss menu/design choices.

2 weeks before: Final headcount, timeline, and contact information exchange.

Day of: Vendor coordinator checks in at load-in and before service begins.

Within 48 hours after: Thank-you note and feedback.

Common Pitfalls

• Assuming setup is included — always confirm.
• Not specifying overtime rates in the contract.
• Forgetting to provide a meal for vendors who work through meal times.
• Changing plans verbally without written confirmation.

Pro Tip

Create a shared Google Doc with all vendor contacts, arrival times, and responsibilities. Share with your event coordinator and each vendor lead.